Contact Us
We're here to help and answer any questions you might have
Email Us
For all inquiries, support requests, and feedback, please reach out to:
admin@pdfator.comWe typically respond within 24-48 hours on business days
What We Can Help With
General Support
- • Technical issues with our tools
- • Questions about features
- • Help with conversions or operations
- • Account-related inquiries
Feedback & Suggestions
- • Feature requests
- • User experience feedback
- • Bug reports
- • Improvement ideas
Business Inquiries
- • Partnership opportunities
- • Enterprise solutions
- • API access requests
- • Bulk processing needs
Legal & Privacy
- • Privacy concerns
- • Data protection questions
- • Terms of service inquiries
- • Legal matters
Before You Contact Us
To help us assist you more efficiently, please check if your question is answered in our common issues below:
My PDF conversion failed. What should I do?
First, ensure your file is a valid PDF and not corrupted. Try refreshing the page and attempting the conversion again. If the issue persists, please email us with details about the file size, the tool you were using, and any error messages you received.
Is my data safe when using PDFator?
Yes! We take security seriously. All files are processed securely and automatically deleted from our servers immediately after processing. We never store your documents or share your data with third parties. Read our Privacy Policy for more details.
Are there file size limitations?
Free users can process files up to a certain size limit (varies by tool). Premium users enjoy higher limits and priority processing. If you need to process larger files, please contact us about our enterprise solutions.
Can I use PDFator for commercial purposes?
Yes, you can use PDFator for both personal and commercial purposes. For high-volume commercial use, we recommend our enterprise plan. Contact us for more information about bulk processing and API access.
Do you offer refunds for premium subscriptions?
We offer a satisfaction guarantee. If you're not happy with your premium subscription within the first 14 days, contact us for a full refund. Please see our Terms of Service for complete details.
Response Time
Our team is dedicated to providing timely support. While we strive to respond to all inquiries within 24-48 hours during business days, complex technical issues may require additional time to investigate thoroughly. We appreciate your patience and will keep you updated throughout the process.
Business hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT)
Additional Resources
Thank you for choosing PDFator. We value your feedback and are committed to providing you with the best PDF tools and support possible.