Privacy Policy
Last Updated: October 17, 2025
At PDFator, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our PDF tools and services.
Privacy at a Glance
- ✓ We automatically delete your files immediately after processing
- ✓ We don't sell your data to third parties
- ✓ We use minimal tracking only for improving our service
- ✓ Your files are processed securely with industry-standard encryption
- ✓ No account required for basic features means less data collected
1. Information We Collect
1.1 Files You Upload
When you use our PDF tools, you upload files to our servers for processing. These files are temporarily stored during the conversion or manipulation process and are automatically deleted immediately after processing is complete or within a maximum of 1 hour, whichever comes first. We do not access, view, or store the content of your files beyond what is necessary for the requested operation.
1.2 Usage Information
We collect basic usage information to improve our services, including:
- Tool usage statistics (which tools are used most frequently)
- Browser type and version
- Device type (desktop, mobile, tablet)
- General location (country/region, not precise location)
- Pages visited and time spent on our site
- Referral source (how you found PDFator)
1.3 Account Information (Optional)
If you choose to create an account for premium features, we collect:
- Email address
- Name (optional)
- Password (encrypted and never stored in plain text)
- Payment information (processed securely through third-party payment processors)
1.4 Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential functionality (maintaining your session, preferences)
- Analytics (understanding how visitors use our site)
- Performance optimization (improving load times and reliability)
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
2. How We Use Your Information
We use the collected information for:
Service Delivery
Processing your PDF files and providing the requested conversions, modifications, or operations.
Service Improvement
Analyzing usage patterns to identify bugs, improve features, optimize performance, and develop new tools based on user needs.
Communication
Sending service-related notifications, responding to your inquiries, and (if you've opted in) sending updates about new features.
Security and Fraud Prevention
Protecting our services from abuse, detecting and preventing fraudulent activities, and ensuring platform security.
Legal Compliance
Complying with legal obligations, enforcing our terms of service, and protecting our legal rights.
3. Data Storage and Security
3.1 File Storage
Your uploaded files are stored temporarily on secure servers during processing. All files are automatically deleted immediately after the operation is complete. No files are retained beyond their processing lifecycle unless you explicitly save them to your device.
3.2 Security Measures
We implement industry-standard security measures to protect your data:
- TLS/SSL encryption for all data transmission
- Encrypted file storage during processing
- Regular security audits and updates
- Access controls and authentication for our systems
- Secure payment processing through certified third-party providers
- Automated file deletion systems
3.3 Data Location
Our servers are located in secure data centers. By using PDFator, you consent to your information being transferred to and processed in these locations. We ensure that all data transfers comply with applicable data protection regulations.
4. Third-Party Services
We may use trusted third-party services to help operate PDFator:
- Analytics Providers: To understand how users interact with our site (e.g., Google Analytics, configured to respect privacy)
- Payment Processors: To handle subscription payments securely (e.g., Stripe, PayPal)
- Cloud Infrastructure: To host our services and ensure reliability (e.g., AWS, Google Cloud)
- Email Services: To send service-related notifications and respond to inquiries
These third parties are contractually bound to protect your information and may only use it to provide services to PDFator. We do not share your uploaded files with any third parties.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request deletion of your personal information (subject to legal obligations).
Right to Data Portability
Request a copy of your data in a machine-readable format.
Right to Withdraw Consent
Withdraw your consent for data processing at any time.
Right to Object
Object to certain types of data processing, such as marketing communications.
To exercise any of these rights, please contact us at admin@pdfator.com. We will respond to your request within 30 days.
6. Children's Privacy
PDFator is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@pdfator.com and we will promptly delete such information.
7. International Users
PDFator is available globally. If you access our services from outside the country where our servers are located, your information may be transferred across international borders. By using PDFator, you consent to such transfers. We ensure that all international data transfers comply with applicable data protection laws, including GDPR for EU users and other regional privacy regulations.
8. Data Retention
Uploaded Files
Deleted immediately after processing or within 1 hour maximum.
Usage Analytics
Retained for up to 26 months to analyze trends and improve services.
Account Information
Retained while your account is active and for a reasonable period afterward for legal and business purposes.
Communication Records
Retained for up to 3 years for customer service and legal purposes.
9. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. While we respect your privacy preferences, we currently do not respond to DNT signals due to the lack of a uniform technology standard. We follow this Privacy Policy regardless of any DNT signal.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of PDFator after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
PDFator Privacy Team
Email: admin@pdfator.com
We take privacy concerns seriously and will respond to your inquiry within 30 days.
Your Consent
By using PDFator, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.